1. Who we are
Vexel Systems S.R.L. is a Romanian software development company designing, building and maintaining websites, online shops, web platforms and mobile apps for business clients.
TERMS
Terms & Conditions
Last updated: 17 July 2026
These terms govern any project quoted, built or supported by Vexel Systems S.R.L. (CUI 43172808, Reg. no. J2020001330049). By accepting an offer or making a payment, you agree to the terms below.
2. Quotes and scope
Every project starts with a written offer describing the scope, deliverables, timeline and fixed price. Work outside that scope is quoted separately before it starts - we never bill for surprises.
3. Payment terms
Projects are invoiced in stages agreed in the offer, typically an upfront deposit followed by milestone or delivery payments. Amounts are due within the period stated on the invoice; overdue payments may pause active work.
4. Delivery and acceptance
We deliver working increments throughout the build so you can review progress. The project is considered accepted once the agreed deliverables are handed over and no written objection is raised within 7 days.
5. Ownership and intellectual property
Once a deliverable is paid in full, the source code, design files, domain and any third-party accounts registered on your behalf belong to you. We keep no license or lock-in over what you paid for.
6. Client responsibilities
You are responsible for providing timely feedback, content and access needed to keep the project moving, and for the legality of any content or data you ask us to publish or process.
7. Liability
We deliver work with professional care, but we are not liable for indirect losses, lost profits, or issues caused by third-party services, hosting providers, or changes made to the project by someone other than us after handover.
8. Maintenance and support
Post-launch support, hosting and updates are covered by a separate maintenance agreement when the client chooses one. Without it, we remain available for paid, on-demand work.
9. Termination
Either party may end an ongoing engagement with written notice. Work delivered and accepted up to that point is paid in full; any deposit covering unstarted work is refunded.
10. Governing law and disputes
These terms are governed by Romanian law. Disputes are first handled directly between the parties; failing that, through the competent Romanian courts, the ANPC, or the EU Online Dispute Resolution platform for consumers.
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